Living without an Intervenor is a big challenge for me.
Mainly communication is often stuttered, slow and short. Most people would take the quickest way to communicate with me. Or, if I am not understanding what they are saying, would get more frustrated. It is very pleasing to have an assistant help me who was not fazed by having to explain things over and over again. Very nice indeed.
Late last year (Yes, I am that far behind) I went to Service Canada to get my passport filled. I had filled out the forms online, printed and went to Service Canada. I had all proper documents and all that jazz. I just need it confirmed and pay.
The “Greeter” was a bit impatient, writing furiously, while the line got longer. No, she did not write the word “furiously,” but was trying to get information that I didn’t quite understand before she could allow me to go see a rep.
Being Deaf-Blind, I need people to write to me, clearly, so I can understand. Mainly because I don’t have intervenor services.
Anyways, she finally \cleared me to see a rep. I thanked her and parked myself in a corner and checked my phone.
I was surprised a few minutes latter to feel a tap on my should and a kind fellow with a name tag gesturing “Come here.” So, I went there, and he immediately started writing. That was surprise number two. He did not ask the dumbest question in the book when dealing with Deaf people “Can you read lips?”, but instead when straight to the pad and jotted down his name and “How are you?” and “Let’s get started, I am going to review this…”! I was impressed.
He noticed several things that needed correcting, and told me by writing, that I need to change the information, he cannot, put I needed to initial the changes!
We went through the entire 7-page spread, and made about a dozen changes, and he was like, this is of no problem; take your time, no hurry!
He even explained about some vital things that I needed to know before I paid and all that.
Not once did he show impatience, superiority or unfriendliness. It was quite unusual, especially coming from a Service Canada worker, who can range from docilely happy to outrageously aggressive.
I am thankful that this guy, whom I have since forgotten his name, was able to help me at the level that is best for communication.
I left an hour later with a feeling of accomplishment and a promise of a passport! With a further goal to head to USA for Hot Wheels shopping at KMart!
With an Intervenor, I could have left with a similar satisfaction, just 15 minutes quicker.
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